Frequently asked questions

HEALTH AND SAFETY

When does the studio re-open?

Monday, June 22, 2020.

How can I be certain those taking class with me don't have COVID?

All staff, faculty, and students will be temperature scanned before entering the studio, and required to sign a form agreeing to this process and verifying they have not traveled or been exposed to COVID in the last 14 days. Any temperatures of 100 degrees F and higher will not be permitted. This is based on suggestions from the Virginia Department of Health.

Do I have to wear a mask?

In the lobby and hallways, yes! It’s your choice whether you’d like to wear one in class or not. However, we do ask that you respect what your instructor requests! 

Can I go into the studio to watch my children/family/friends dance?

To limit the risk of spreading COVID, we will not be allowing individuals to come in and watch classes. If you are a parent who has children attending class, please plan to drop them off at the front door where we will receive them and get them checked in! We will make sure they get to their class successfully.

How will the studio lobby be set up?

The lobby doors will be split between entering and exiting to avoid students passing by each other before/after class. Please follow all studio direction signs to keep yourself and others safe. 

What are you doing to ensure the studio is clean and COVID-free?

The facility has been treated with Disinfectant, Sanitizer, Virucide, a concentrated disinfectant, cleaner, fungicide and sanitizer that kills a broad spectrum of viruses including Hantavirus, E. Coli, Hepatitis B and C, Avian flu, staph, strep, SARS-CoV-2 (the virus that causes COVID-19) and many other viruses and bacteria prior to re-opening the doors.

Additionally, the studio will be cleaned by professional cleaning services twice weekly instead of once weekly, with daily upkeep by our staff.

 

What can I bring into the studio?

You can bring in your mask, keys and a water bottle. No bags will be allowed in the studio to ensure no extra germs are entering the facility. Please plan ahead and change in your car or bring in a change of clothes.

We will not be renting out yoga mats for fitness classes, so please bring your own!

What about the lobby? Can I wait in the lobby between or during classes?

Students and guests will not be able to sit in the lobby area, as the infrastructure of the studio will be altered. If you’re a student who has a break between two classes, you must exit the studio and re-enter with the same process you originally went through.

Note: We will allow parents into Saturday morning Creative Movements class due to these dancers’ young age. Parents must also undergo a temperature read and stay in the room with their children for the entirety of the class.

CLASS SIGN-UP & REGISTRATION

How many students are allowed in each class?

Attendance will be limited, and vary based on room size. Each room will have floor markers 6 feet apart from each other. We will ensure ample space is provided for students to feel comfortable.

What if I sign up ahead of time for my class but then realize you can’t make it?

You have 24 hours to cancel a registered class at no cost. A cancellation fee will be charged ($5 for fitness classes; $10 for dance classes) for no-shows and cancellations within 24 hours. Both members and non-members will be charged this fee. This is to make sure all students have a fair chance to get into the class, as they will fill up FAST!

I’m not quite ready to go to class in person. Can I still use the virtual online platform?

Of course! Our online classes are here to stay. With a Cerdafied membership, you will receive free access. Without a membership you can sign up for the virtual platform here

If class size is reduced, how do I make sure I have a spot in my favorite classes?

All classes will require pre-registering. Students are required to register early and secure their spots via MindBody or the Cerdafied Studios app.

The class filled up before I had a chance to sign up. Should I still show up?

We recommend coming to the studio even if the class is showing as “full”. While we cannot guarantee that a spot will free up or a student will no-show, but we will add you to a waitlist. If a student has not shown up 5 minutes into class, we will allow you to enter in their place. If the class has full attendance, you will not be able to enter.

Are you taking new members/students?

Absolutely! You can sign up prior to coming to the studio in our Cerdafied app. Feel free to give us a call to walk through studio details.

MEMBERSHIPS

I’m not a member but I had drop-in classes/packages expire. What happens with these?

You will receive a 13-week extension for these drop-in classes and packages starting June 22nd.

I’m a Cerdafied member and DID freeze my membership during the time the studio was closed. What now?

You will need to email us to get your membership reactivated. Your membership will pick up in the current term you are in within the 6-month agreement. If you paid any membership dues while the studio was closed, and prior to re-opening, the time will be reimbursed at the end of your contract term before auto-renewing. 

I’m a Cerdafied member and DID NOT freeze my membership during the time the studio was closed. What now?

You’re still a member! Expiration dates and membership extensions will be adjusted upon reopening for the amount of time the studio was closed (March 16th to June 21st – 14 weeks). You will receive 14 weeks free at the end of your 6-month membership term before you auto-renew again. If your membership was due to expire during our closed months, you auto-renewed! 

 

What if I cancelled my membership due to COVID?

Not a problem, we can get you set up with a brand new membership online or in-studio!